Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase, Order number or picking slip is fine.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Free shipping is for available for:
- Wrong item sent
- Item was recieved damaged
- or change of size
The Buyer will be responsible for paying for your own shipping costs for returning your item if it is a change of mind. Shipping costs are non-refundable.
We do not refund for change of mind. However, an exchange or store credit is welcome.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Sale items can be refunded or exchanged.
The Buyer will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchanges (if applicable)
We will replace items if they are defective, damaged or wrong size. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 5 Meroo Close , Wakeley, NSW, 2176, Australia. Free Shipping available. Must be able to print your label to recieve free shipping.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 5 Meroo Close , Wakeley, NSW, 2176, Australia.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. No refund will be give if there is no proof of sending and delivery back to us.